All of our premium themes purchased via ThemeForest come with 6 months of included support. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still have access to our online documentation, knowledge base and video tutorials.
Envato clarifies their support policy here http://themeforest.net/page/item_support_policy
We have a talented and skilled support team that is more than happy to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer, or check the articles we have regarding how to customize your themes.
How To Start Receiving Support
Step 1 – Click Here To Create An Account, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net. You will need to register your ThemeForest purchase in your Account Dashboard.
Step 2 – Once you are signed up, you need to sign into our support center with your new account.
Step 3 – Follow these steps to get better support.
Step 4 – To create a new ticket, visit this page