Can't Connect to FTP to upload new BBQ version (Filezilla)

This support request was posted in BBQ by becktj07

Request ID #434 Resolved

becktj07 January 24, 2013 at 12:44 am
I downloaded the new zip file of BBQ, but now I can’t connect to FTP to upload it. I tried connecting to FTP with another one of my websites, and it worked fine. I double checked my username and password login info multiple times, but I keep getting the error message saying “Critical Error” “Can’t Connect to Server”. I can login into my WP-Admin fine, too. Would this be a problem with the theme? I just connected to the server yesterday for my site with BBQ theme. No clue what is happening right now.

Juanfra Aldasoro January 24, 2013 at 12:55 am
Hello,
I’m afraid your problem has to do with your server configuration. There’s no way that the theme can cause that.
I recommend you to contact your hosting provider and ask them for a solution.
Let me know if I can be of any further assistance.
Thanks,
Juan.

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