Contact form not working as expected

This support request was posted in Flatbase by trackplanfm

Request ID #41306 Resolved
  • Hi, Good day!

    Having some issues with the contact page.

    What works?
    Email is sent out as expected.

    What does not work?
    After the form is submitted, the success message is not displayed.
    The form is not cleared.

    We do not have any other plugins or customizations on our site. It’s pretty basic and only has stuff that came with the theme.

    Juanfra Aldasoro


    Thank you for reaching out to us. I hope you’re doing well.

    I see, I went to your site and confirmed the situation. Would you please share a list of the plugins you’re using for your site so I can test things in a local environment and try to reproduce it locally?


    Hi Juan,

    Thanks for getting back.


    The contact issue was identified before the above plugins were added, so I do not think this is a plugin-related problem.

    Kind regards

    Hi Sajith,

    Thank you for the follow-up and sorry for the delay in responding.

    We’ve been investigating the issue and it seems that we’ve found the source.

    Can you please try going to wp-content/themes/flatbase/includes/scripts.php and changing line 592 from:

    jQuery( "#node" ).ajaxComplete(function(event, request, settings) {


    jQuery( document ).ajaxComplete( function( event, request, settings ) {

    Please let me know how it goes.


    Hi Juan,

    Thanks for the reply.

    Let me give that a try and get back.


    Hi Sajith,

    I hope you’re doing well.

    Perfect, thank you.


    It is fixed now, we just removed lines 592 and 602.

    Kind regards,

    Juanfra Aldasoro

    Thank you so much for your confirmation.


Viewing 8 posts - 1 through 8 (of 8 total)

This topic is marked as resolved

Only the topic author can re-open this thread.

Login to your Account

Welcome back! Please log in to your account by filling the fields below:


Not a member? Create a free account.

Create a Free Account

You're 27 seconds away from some awesome WordPress free stuff, benefits and more. Create a free account and have access to our free products, benefits and more!

Already have an account? Log in
Secure Server