duplicate purchase in one transaction

This support request was posted in Smart by wendyksb

Request ID #32139 In Progress
  • wendyksb July 16, 2017 at 3:01 am

    Hi there,
    I purchased the Smart theme on ThemeForest, however, it somehow was a transaction for 2 copies of the theme. I only need one. Is it possible to get a refund for the second?? I have no idea how that happened….

    Thanks for your help!
    wendy

    wendyksb July 16, 2017 at 3:02 am

    the two purchase codes were:
    5ab38420-675d-4256-98de-fd51208648dd
    7ab0c038-286a-42cc-901d-b18a521560e6

    Juanfra Aldasoro July 16, 2017 at 9:13 pm

    Hi Wendy,

    Thanks for writing and thank you for your purchase.

    Sure thing, I’ve seen that you have just sent the refund request via Envato.

    We’ll be taking care of that.

    Best,
    Juan.

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