Error When Installing Demo Theme
This support request was posted in Smart by bhayuputra
- bhayuputra July 6, 2017 at 5:23 am
why when i install demo theme always failed?
“ERROR: The directory for the demo packs couldn’t be created.”
what does it means?
thanksJuanfra Aldasoro July 6, 2017 at 1:46 pm
Thank you for writing, and thank you for your purchase.
This is a hosting related issue. That means that the directory in which the demo importer is trying to bring the files, doesn’t have enough permissions to actually bring the files and create folders that are needed for the importer to run.
You need to try to change the permissions for your /wp-content/uploads/ folder. In the WordPress documentation, you can find an article about permissions: https://codex.wordpress.org/Changing_File_Permissions
Do you have access to your server via FTP? If yes, all you have to do is going to the /wp-content/uploads/, right click > “Info” or “File Permissions” and change it at least to 775.
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