Error When Installing Demo Theme

This support request was posted in Smart by bhayuputra

Request ID #31896 In Progress
  • Hi,

    why when i install demo theme always failed?

    “ERROR: The directory for the demo packs couldn’t be created.”
    what does it means?


    Juanfra Aldasoro


    Thank you for writing, and thank you for your purchase.

    This is a hosting related issue. That means that the directory in which the demo importer is trying to bring the files, doesn’t have enough permissions to actually bring the files and create folders that are needed for the importer to run.

    You need to try to change the permissions for your /wp-content/uploads/ folder. In the WordPress documentation, you can find an article about permissions:

    Do you have access to your server via FTP? If yes, all you have to do is going to the /wp-content/uploads/, right click > “Info” or “File Permissions” and change it at least to 775.


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