[gregorleban]

I’ve just bought the flatbase theme. I like very much the demo called “Help Desk”, but when I load the data from it, the page becomes incredibly slow to load. The loading of the page takes over 15 seconds before the first draw. It seems like as if the first request takes all the time and the remaining are then executed very quickly.

How can I fix this issue? If I try loading other demos, there is no issue.

[gregorleban]

Since I’m not able to attach a file, I’m sending here a link to the system status report:

https://www.dropbox.com/s/idrezod73lg90zy/nicethemes-system-status-report-2019-05-14-175932.json?dl=0

[gregorleban]

A correction, using the minimal, software and modern demos also cause the same issue. The only demo without this issue is the Classic.

[Juanfra Aldasoro]

Hi,

Thank you for reaching out to us! I hope you’re doing well.

If you use the browser inspector tools what do you get to see that is taking a lot to load? Are you using multiple plugins? What hosting are you on?

We’ll kindly ask you to check the following article and see that your server requirements are met: https://nicethemes.com/article/server-requirements/

For Flatbase, we recommend having all your options for Images, CSS and JavaScript turned on in Theme Settings > Performance.

For page cache, we recommend W3 Total Cache (https://wordpress.org/plugins/w3-total-cache/), since it’s been largely tested with our themes.

Whatever it is the plugin you’re using for page cache, we recommend turning off all its file minification options for HTML, CSS and JS, and use Autoptimize instead: https://wordpress.org/plugins/autoptimize/. Here is a screenshot with our recommended configuration for Autoptimize: https://www.dropbox.com/s/l621ucr6mlpuepk/Screen%20Shot%202017-06-28%20at%2014.53.49-fullpage.png?dl=0&raw=1.

Also, you may want to take a look at this article about website performance and optimization: http://www.wpbeginner.com/wordpress-performance-speed/. It has a lot of useful information that can be relevant to your site.

Best,
Juan.

[gregorleban]

Hi Juan,

thank you for your reply. We are self hosting and the system is very fast and meets all the requirements.

When experimenting I found that it’s actually very easy for me to create this loading issue. If I load the Classic demo data the page loading works fine. If I simply change the logo to use a custom logo, the page needs about 20 seconds to load. There has to be some simple way understand what the issue is, right?

[gregorleban]

One more question. Is it possible to change the knowledge base area so that there would be 3 columns of the categories and the current sidebar (Article Categories and Most viewed lists) would not be shown?

I’ve looked at the functions.php and nicethemes_knowledgebase() method seems to have ‘columns’ => 2 hardcoded.

[Juanfra Aldasoro]

Hi,

Thank you for the follow-up. That is pretty strange. We store the logo as an option of the WP options table, and then we get the logo on the front-end, so that shouldn’t be triggering any performance issue. I’d highly encourage you to check your hosting platform.

With regards to your last question, the column value has a default value and then it can be overridden when called or invoked via shortcode.

Best,
Juan.