iPhone users can't scroll

This support request was posted in Smart by ninanevski

Request ID #40029 In Progress
  • Hi, my web pages won’t scroll on iOS devices. It stops them from scrolling randomly and then lets users scroll for a bit and gets stuck again and again. My bounce rate is so high because of this!!

    Juanfra Aldasoro


    Thank you for reaching out to us. I hope you’re doing well.

    Can you please try adding the following CSS:

    body.horizontal-navigation:not(.boxed-layout):not(.chrome) #wrapper {
        position: initial;


    Thank you so much for your prompt reply! I added this to the css file in my child theme and didn’t see any changes with the scrolling. The issue persists.

    Any other suggestions? Please :'(

    Juanfra Aldasoro

    Hi Nina,

    Thank you for the follow-up.

    Would you please add the following custom CSS:

    @media all and (max-width: 767px) {
        .nice_row-inner, .vc_inner, .row-inner {
            display: block;
        .background-inner:empty {
            display: initial !important;


    Thank you so much. I tried this code as well and it isn’t working either. Any other suggestions? iPhone users are still not able to scroll, until the page loads more.

    See this page: https://www.worshippianotutorials.com/piano1/

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