Issues with Video Player in the theme

This support request was posted in Flatbase by rrios

Request ID #39247 Resolved
  • https://i.gyazo.com/cf510ad32d1e6be289bb63ed1c11c53c.jpg

    Good Afternoon, as you could see in the above screenshot, the icons for the video player are missing, and it’s working fine with another themes.

    What steps we made before?

    1 Switching between themes
    2 Commented all the additional CSS
    3 Tried different plugins, deactivated them 1 by 1

    The problem still persists.

    Juanfra Aldasoro

    Hi,

    Thank you for reaching out to us. I hope you’re doing well. And sorry for the delayed response.

    It seems to be a conflict between the player you’re using and some styles.

    Would you please try to add the following custom CSS?

    .mejs-container button {
        background-color: initial !important;
    }
    

    Best,
    Juan.

    Hi Juan thanks for the response, nevertheless, the issue is the same, just with black instead of gray.

    Juanfra Aldasoro

    Hi,

    Thank you for the follow-up.

    Would you please send me the WordPress access details with admin access so I can take a look? Please do it in a private reply.

    Best,
    Juan.

    This reply has been marked as private.
    Juanfra Aldasoro

    Thanks for the follow-up. So, it’s definitely a conflict with the plugin you’re using for videos.

    This CSS will fix it (Already added the code to your site):

    body[data-btn-shape="default"] .mejs-container button {
        background-color: initial !important;
    	background-image: url(https://beldevelopment.wpengine.com/wp-includes/js/mediaelement/mejs-controls.svg);
    }
    

    Please have in mind that you’ll need to update the image URL if you move the site.

    Best,
    Juan.

    Hi Juan, which plugin are you talking about? I deactivated all of them when I was debugging the Plugin, it’s the one built-in WordPress

    Juanfra Aldasoro

    Hi,

    Thanks for the follow up.

    Ok, I thought you were using a plugin for that. We’ll revisit the WordPress built-in player implementation then.

    Thanks again.

    Best,
    Juan.

    Good Afternoon, is there any update about this issue?

    Juanfra Aldasoro

    Hi,

    We added the issue to our backlog and in the meantime the most recent code I shared with you should fix the issue.

    Best,
    Juan.

    Hello, it doesn’t work, because it shows the play icon in all the buttons, not respecting the SVG, I had to take back that solution for now

    https://ibb.co/N9g9XwW

    Juanfra Aldasoro

    Hi,

    Thank you for the follow-up. I see, we’ve been checking this issue more in depth.

    Would you please make a backup of your flatbase/style.css file and then replace it with this new one? https://cloudup.com/croz4ECAz53

    Best,
    Juan.

    Just did it, same Behavior

    Juanfra Aldasoro

    Hi,

    Thanks for the follow-up. When visiting your site and checking the style.css for flatbase it doesn’t have the one I shared with you.

    Would you please check that the file isn’t cached and that it’s actually rendering with the CSS file I shared with you?

    Thanks,
    Juan.

    I downloaded it, re-uploaded it, cleared the cache from wpengine, same issue

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