License keys does not match

This support request was posted in Flatbase by nobi

Request ID #39908 In Progress
  • Hi,

    I tried activating the WordPress theme on, but I always get the error message “License keys does not match”.
    What am I doing wrong?


    Juanfra Aldasoro

    Hi Steven,

    Thanks for reaching out. I hope you’re doing well.

    Have you followed the steps described on this article?



    I didn’t, but when I do that I get the error message “invalid purchase code”.
    What’s going wrong here?


    Juanfra Aldasoro


    Thanks for the follow-up.

    When you get the Themeforest license key you need to use that register your purchase and then get your purchase code. The purchase code is the one that you use when you register the product.

    Maybe you can share your license key with us in a private reply and then I can take a look?


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