NEW CUSTOMER – There has been a critical error on this website.

This support request was posted in General Support by eyhn

Request ID #41668 In Progress
  • I have updated all requirements. The site is still dead.

    PLEASE HELP

    I cannot attach the JSON file

    SYSTEM REPORT:
    ——

    WordPress
    Home URL:
    http://3.208.44.227/
    Site URL:
    http://3.208.44.227
    Version:
    5.9.3
    Multisite:

    Memory Limit:
    256 MB
    Maximum Upload File Size:
    80 MB
    Allowed File Extensions:
    3g2, 3gp, 3gp2, 3gpp, 7z, aac, asc, asf, asx, avi, bmp, c, cc, class, css, csv, dfxp, divx, doc, docm, docx, dotm, dotx, flac, flv, gif, gz, gzip, h, heic, htm, html, ico, ics, jpe, jpeg, jpg, js, key, m4a, m4b, m4v, mdb, mid, midi, mka, mkv, mov, mp3, mp4, mpe, mpeg, mpg, mpp, numbers, odb, odc, odf, odg, odp, ods, odt, oga, ogg, ogv, onepkg, onetmp, onetoc, onetoc2, oxps, pages, pdf, png, pot, potm, potx, ppam, pps, ppsm, ppsx, ppt, pptm, pptx, psd, qt, ra, ram, rar, rtf, rtx, sldm, sldx, srt, svg, tar, tif, tiff, tsv, txt, vtt, wav, wax, webm, webp, wm, wma, wmv, wmx, wp, wpd, wri, xcf, xla, xlam, xls, xlsb, xlsm, xlsx, xlt, xltm, xltx, xlw, xps, zip
    Language:
    en_US
    Upload Directory:
    Writable
    Debug Mode:

    Server
    Server Information:
    Apache
    Server Timezone:
    UTC
    Remote GET method:

    Remote POST method:

    mod_security:
    Disabled
    PHP
    Version:
    8.0.17
    Maximum Input Variables:
    3000
    POST Maximum Size:
    80 MB
    Time Limit:
    300
    Xdebug:
    Disabled
    MySQL
    Version:
    10.6.7
    Recommended version: 5.6 or higher.
    Active Theme
    Name:
    Flatbase
    Version:
    2.0.8
    Framework Version:
    2.0.9.1
    Author’s URL:

    Home


    Child Theme:

    If you’re modifying Flatbase, we recommend using a child theme. Learn about them.
    Installed Demo Packs
    Modern

    Active Plugins
    Classic Editor 1.6.2
    (Recommended)
    WordPress Contributors
    Jetpack 10.9.1
    Automattic
    bbPress 2.6.9
    (Recommended)
    The bbPress Contributors
    Required & Recommended Plugins
    (which you should install, activate and keep updated)
    Currently, no required or recommended plugins are missing, inactive or outdated.

    Juanfra Aldasoro

    Hi,

    Thank you for reaching out. I’m sorry to hear that you’re having these problems.

    Do you have access to the error log? Is there any error there that can give you more information on why you’re getting the “critical error” message?

    Best,
    Juan.

    Fatal error: Uncaught TypeError: join(): Argument #2 ($array) must be of type ?array, string given in /bitnami/wordpress/wp-content/themes/flatbase/engine/admin/classes/class-nice-web-font-subscriber.php:111 Stack trace: #0 /bitnami/wordpress/wp-content/themes/flatbase/engine/admin/classes/class-nice-web-font-subscriber.php(111): join() #1 /bitnami/wordpress/wp-content/themes/flatbase/engine/admin/typography.php(163): Nice_Web_Font_Subscriber->get_uri() #2 /bitnami/wordpress/wp-content/themes/flatbase/includes/theming/typography.php(154): nice_get_web_fonts_uri() #3 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(307): nice_theme_web_fonts() #4 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #5 /opt/bitnami/wordpress/wp-includes/plugin.php(474): WP_Hook->do_action() #6 /opt/bitnami/wordpress/wp-includes/script-loader.php(2115): do_action() #7 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts() #8 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #9 /opt/bitnami/wordpress/wp-includes/plugin.php(474): WP_Hook->do_action() #10 /opt/bitnami/wordpress/wp-includes/general-template.php(3042): do_action() #11 /bitnami/wordpress/wp-content/themes/flatbase/header.php(40): wp_head() #12 /opt/bitnami/wordpress/wp-includes/template.php(770): require_once(‘…’) #13 /opt/bitnami/wordpress/wp-includes/template.php(716): load_template() #14 /opt/bitnami/wordpress/wp-includes/general-template.php(48): locate_template() #15 /bitnami/wordpress/wp-content/themes/flatbase/index.php(26): get_header() #16 /opt/bitnami/wordpress/wp-includes/template-loader.php(106): include(‘…’) #17 /opt/bitnami/wordpress/wp-blog-header.php(19): require_once(‘…’) #18 /opt/bitnami/wordpress/index.php(17): require(‘…’) #19 {main} thrown in /bitnami/wordpress/wp-content/themes/flatbase/engine/admin/classes/class-nice-web-font-subscriber.php on line 111

    Hi – the above is the error I have received when debugging

    Juanfra Aldasoro

    Hi,

    Thank you for the follow-up. It seems that there’s a problem with your site with PHP8.

    Can you please open up the file: wp-content/themes/flatbase/engine/admin/classes/class-nice-web-font-subscriber.php

    And replace the line number 111 with this code:

    $family .= implode( '|', $valid_fonts );
    

    Please let me know how it goes.

    Best,
    Juan.

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