Post do not work with Visual Composer
This support request was posted in Smart by Lisa_End
- Lisa_End October 25, 2019 at 10:18 am
I’m struggling a lot with the Smart theme. I’m trying to build up my side with a new theme but to keeo the content I imported it via the WP importer. However, the post structure (see an example in the link above) does not appear in the front-end as it should based on the settings in the back end.
In the back end (in the general theme options as well as in the individual post settings) it’s put to show post title and featured image but it just does not appear in the front-end.
I already tried to deactivate all plugins but it didn’t help. I hope you can help.
Thanks a lot!Juanfra Aldasoro October 25, 2019 at 11:52 am
Thank you for reaching out to us. I hope you’re doing well.
I cannot login to your site with the access details you shared. And I can’t see the difference between the editor and the post itself. Would you please check those?
Juan.Lisa_End October 25, 2019 at 12:59 pm
thanks for getting back to me. I created a new password and it should work now. How can I let you know the new pw?
lisaLisa_End October 28, 2019 at 10:03 amThis reply has been marked as private.Juanfra Aldasoro October 28, 2019 at 12:25 pm
Thank you for the follow-up.
Would you please send it in a private reply?
Juan.Lisa_End November 4, 2019 at 6:51 pmThis reply has been marked as private.Lisa_End November 8, 2019 at 10:09 am
is there any update on this?
Thanks, LisaJuanfra Aldasoro November 8, 2019 at 11:49 am
Sorry for the delayed response.
Would you please try with this zip? https://drive.google.com/file/d/1BchKxFJFlDY0ws0w_aItQkcQcuwemUpE/view?usp=sharing
Juan.Lisa_End November 12, 2019 at 12:37 pm
thanks for the zip file. So should I delete the current theme file and re-upload the zip that you sent me? Or what should I do with the zip?
Thanks a lot!Juanfra Aldasoro November 12, 2019 at 9:28 pm
Thanks for the follow-up.
Yes. Please before doing anything I’ll recommend you to backup your site.
Juan.Lisa_End November 13, 2019 at 12:00 pm
it is exactly like before as you can see on the page.Lisa_End November 18, 2019 at 11:48 am
Hello? Can somebody please help me solve this issue? I purchased the theme a time ago and it’s been completely useless until now.Juanfra Aldasoro November 18, 2019 at 1:11 pm
Thanks for the follow-up and sorry for the delayed response.
Can you please send me admin access to your site in a private reply?
Juan.Lisa_End November 19, 2019 at 10:46 amThis reply has been marked as private.
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