Registering your product

This support request was posted in General Support by arkfamily

Request ID #38798 In Progress
  • Hi,

    I bought your theme, which looks great, but we’re having problems registering it

    The purchase code from Envato is 0be358d0-cd20-4667-a3bc-3464384c2798

    How do I register it?

    Thanks

    Juanfra Aldasoro

    Hi,

    Thank you for reaching out to us! I hope you’re doing well.

    It seems that you already registered your purchase (For Flatbase, a purchase you made on the 5th of April). If you have another ThemeForest purchase to register you can go to the following page: https://nicethemes.com/dashboard/themeforest/

    And then insert the purchase code and hit submit. You can check how to get the purchase code by following the steps described on this article: https://nicethemes.com/article/find-themeforest-purchase-code/

    Best,
    Juan.

    Hi Juan,

    Yes, I made the purchase on that day for this domain that I’m working on: hub.arkfamily.co.uk

    However, when I type in the License Key (on the Register your Product page), I get the message “License Keys do not match”. I tried following steps 1 to 3 but that’s where I had issues

    Can you help with getting us the correct License Key, please?

    Thanks

    Juanfra Aldasoro

    Hi,

    Thank you for the follow-up.

    That’s because you already registered your purchase. If you want to get the license key you will need to go to this page: https://nicethemes.com/dashboard/orders/

    Once you click on “View Licenses” you’ll be redirected to a page where you can get the license key (you will have to click on the key directly).

    Best,
    Juan.

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

Login to your Account

Welcome back! Please log in to your account by filling the fields below:

Forgot?

Not a member? Create a free account.

Create a Free Account

You're 27 seconds away from some awesome WordPress free stuff, benefits and more. Create a free account and have access to our free products, benefits and more!

Already have an account? Log in
Secure Server