Registering your product
This support request was posted in General Support by arkfamily
- arkfamily April 5, 2019 at 6:40 pm
Hi,
I bought your theme, which looks great, but we’re having problems registering it
The purchase code from Envato is 0be358d0-cd20-4667-a3bc-3464384c2798
How do I register it?
Thanks
Juanfra Aldasoro April 8, 2019 at 3:16 pmHi,
Thank you for reaching out to us! I hope you’re doing well.
It seems that you already registered your purchase (For Flatbase, a purchase you made on the 5th of April). If you have another ThemeForest purchase to register you can go to the following page: https://nicethemes.com/dashboard/themeforest/
And then insert the purchase code and hit submit. You can check how to get the purchase code by following the steps described on this article: https://nicethemes.com/article/find-themeforest-purchase-code/
Best,
Juan.arkfamily April 15, 2019 at 1:55 pmHi Juan,
Yes, I made the purchase on that day for this domain that I’m working on: hub.arkfamily.co.uk
However, when I type in the License Key (on the Register your Product page), I get the message “License Keys do not match”. I tried following steps 1 to 3 but that’s where I had issues
Can you help with getting us the correct License Key, please?
Thanks
Juanfra Aldasoro April 15, 2019 at 2:49 pmHi,
Thank you for the follow-up.
That’s because you already registered your purchase. If you want to get the license key you will need to go to this page: https://nicethemes.com/dashboard/orders/
Once you click on “View Licenses” you’ll be redirected to a page where you can get the license key (you will have to click on the key directly).
Best,
Juan.
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