Unable to enable auto updates

This support request was posted in General Support by dilpu123

Request ID #38893 In Progress

dilpu123 April 24, 2019 at 1:19 pm
We have registered with the license key – it shows
“Thanks for registering your product! You will now have access to one-click updates and support.”
But it’s not enabled still.

dilpu123 April 24, 2019 at 1:20 pm
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Juanfra Aldasoro April 24, 2019 at 1:37 pm
Hi,
Thanks for reaching out to us!
You already have your license key and you entered and saved the value on “Flatbase > Product registration”?
Best,
Juan.

dilpu123 April 24, 2019 at 3:27 pm
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dilpu123 April 24, 2019 at 3:28 pm
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dilpu123 April 25, 2019 at 11:15 am
Have you checked?

Juanfra Aldasoro April 25, 2019 at 3:41 pm
Hi,
Thank you for the follow-up.
When did you installed the theme and framework? It’s quite likely that you’re on a version that had a specific problem with that and required a manual update (updating via FTP for example). After that the issue was resolved. Would you please check that?
Best,
Juan.

dilpu123 April 25, 2019 at 5:43 pm
Okay I will update both theme and framework manually then

Juanfra Aldasoro April 25, 2019 at 6:57 pm
Excellent. Thank you.
Please let me know how it goes.
Best,
Juan.

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