Website crashed on all iPhones and Safari

This support request was posted in Smart by rebwei

Request ID #38402 In Progress
  • Hi Guys,

    i just recognized that my website is crashed on all iPhones and Safari (beginning second third). On all other devices/browser it works. What could i do? I think it s a bug in your theme?!

    I need quickly help because it should be launched on thursday.

    Thank you
    Rebecca

    Hi again,

    the .vc_inner {display: flex} of your theme is the problem. If i set it to display: grid, it works.

    Wdyt

    Thnx
    Rebecca

    This reply has been marked as private.
    Juanfra Aldasoro

    Hi,

    Thank you for writing. I hope you’re doing well.

    What version of the theme are you running? I see your site ask for a username and password to have access (event to view it), can you give me those?

    Best,
    Juan.

    This reply has been marked as private.
    This reply has been marked as private.
    This reply has been marked as private.
    Juanfra Aldasoro

    Hi,

    Would you please try adding the following CSS?

    
    @media all and (max-width: 767px) {
        .nice_row-inner, .vc_inner, .row-inner {
            display: block;
        }
        .background-inner:empty {
            display: initial !important;
        }
    }
    
    

    Best,
    Juan.

    This reply has been marked as private.
    Juanfra Aldasoro

    Hi Rebecca,

    The technologies used to build the web are constantly evolving. That includes technologies such as CSS, HTML, and different other programming languages (Plus, in WordPress we have seen major updates with the block editor). When it comes to browsers, they’re constantly changing the elements they support and sometimes, as a result, something that was working fine start having some problems.

    We are investigating the issue, in the meantime, I’d highly appreciate if you can confirm that the code we shared solved your issue.

    With regards to adding a favicon, you can use a plugin like this one: https://wordpress.org/plugins/custom-favicon/

    Regarding the menu items, you should tick the “Open link in a new tab” option when adding a new menu item.

    Best,
    Juan.

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