Can't install plugins

This support request was posted in Flatbase by MightyModest

Request ID #31022 In Progress
  • MightyModest March 29, 2017 at 2:13 pm

    I can’t figure out why I can’t install plugins. I am the admin, (double checked that I have admin privileges) but there is no “Add New” button for browsing WP plugins and installing. I get an error when trying to do so via FTP. Any troubleshooting ideas?

    Juanfra Aldasoro March 29, 2017 at 3:42 pm

    Hi,

    Thank you for writing. I hope you are having a great day.

    Your problem is not related to the theme itself, it may be related to the site WordPress install configuration or the server configuration.

    Have you contacted the hosting support to ask them why is that you can’t add them via FTP?

    Have you checked the wp-content/plugins folder permissions?

    Best,
    Juan.

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