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If you're looking for some answers not listed in our FAQs, if you have any concern about any of our products, or how to use your account, then you're in the right place.

Please remember that we don't take support inquiries over here. If you have any support inquiry, please create a new support ticket. If you're looking for the XML demo files, you can get them here.

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Basic Question

If you have a general question about how our products or site work, chances are we'll have the answer right here for you.

Check the FAQs

Support Request

If you're already a customer, we love you, you are awesome. The best place for any product related questions is in our support forums. Our support staff are available for any technical questions you might have.

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Pre Sales

Have a pre-sales question that's not answered in our FAQs

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Featured Articles

Here's a curated list of the featured articles. These articles are pretty common when you are starting over with WordPress and Themes in general.

XML Demo Data

If you're looking for the XML demo contents — Also known as the "dummy data" — you can get them here:

Get the XML demo data

Frequently Asked Questions

Can I use these themes on more than one site?

Absolutely. All of our themes can be used on any number of sites; it's your choice. The themes can be yours personally or available to any of your clients.

How can I pay?

We accept all major credit cards (MasterCard, VISA, American Express). Payments are powered by Stripe in a secured environment so you have nothing to be afraid of. No card information is stored on this server.

When will I receive my theme files?

Files are ready to go immediately. They're available instantly after checkout.

Do you provide support?

Yes, NiceThemes is able to provide you with exceptional support. Check our support guidelines for further information.

Can I use NiceThemes for my Clients?

Yes. You can use any of our themes to build websites for your Clients.

Are your themes compatible with the latest version of WordPress?

Yes. We work in order to have all of our themes up to date with any new WordPress release.

Is it possible to modify the theme the way I need?

Absolutely. You are free to modify the theme the way you need.

How does the free account work?

You sign up through this form and you are automatically able to download all of our free goodies.

Can I use widgets in the theme?

Yes. All of our themes includes areas that are widget ready.

Can I customize the logo?

Yes. Every theme comes with an options panel where you can customize the logo.

I am new to WordPress. Are you able to help me find my way around?

Sure thing. When you purchase any of our themes you also get access to our support forum and theme documentation. In there you will find detailed documentation and installation instructions. Plus, if you have any doubt or problem you can post your questions and we will be more than happy to help.

Can I get a refund if I don't like my theme?

Since we are offering non-tangible, irrevocable, digital goods, we do not issue refunds after any purchase is made, which you are responsible for understanding once you register at our site. If any purchased product does not work as intended and disclosed, we do our best to resolve the problem.

Can I use your themes with WordPress.com?

Unfortunately WordPress.com doesn't allow the use of custom themes. You will need to host your own site using the free software WordPress.org in order to use a custom theme of any kind. You may find this difficult if you're not a web programmer or designer, but believe it is not. WordPress.org has a famous 5 minute install that can be done in any web server. First of all you'll need to purchase a web server from a hosting provider like media temple, an FTP client and a text editor like Notepad. With these and following the instructions on this page you'll have your website in the blink of an eye.

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