Can't install the template
This support request was posted in Flatbase by mbfrl
hi guys, i’m really sorry for this ticket, but i tried to install the flatbase template in all the way (wp upload, zip ftp upload, folders ftp upload, with and without child) that i know, but i always get “Contact support” at the end.
i don’t really know what i can do to fix this, and i really have few log to debug on my hosting, so i ask you if you may help me to install flatbase on my wp.
really sorry, i will wait an answer, thank you
Juanfra Aldasoro January 5, 2018 at 8:34 pmHi,
Thank you for writing. I hope you are doing well.
Would you please send us a screenshot of the message you get? The theme should be installing over WordPress without any type of problem.
Best,
JuanThis is: https://imageshack.com/a/img924/4658/kwYCNU.png
have you suggestion?
Juanfra Aldasoro January 8, 2018 at 1:03 pmThank you for the follow-up and the screenshot. I have never seen such a thing within WordPress.
What hosting are you currently on? Have you contacted them? Are you trying to install the theme via the “Appearance > Themes” section of your site? Have you tried installing the theme via FTP?
Best,
Juan.I’m currently on a2 hosting, yep i tried to install in all the way that i know 🙂
I installed an hundred or more themes in my life, and i really don’t know how to fix this problem.
Can i have a refund on themeforest? Do you have a guy that want to try to install on my hosting? I may provide you credentials to test!
Sorry for my english, i will wait your answer 🙂
thanks
Juanfra Aldasoro January 9, 2018 at 1:19 pmHi,
Can you send me your FTP credentials in a private reply?
Best,
JuanJuanfra Aldasoro January 10, 2018 at 3:13 pmHi,
Thanks for sharing your details with me.
I’ve just uploaded the theme, you may be able to activate it and use it.
Best,
Juan.Juanfra Aldasoro January 11, 2018 at 8:56 pmHi,
Thank you for the follow-up.
I’ve visited your site and it is giving error 500 all around. What hosting plan are you currently on?
Best,
Juan.p.s.: I have uploaded Flatbase now, I have uploaded another theme before.
i have restored the default template through db, try right now by yourself and let me know
the hosting provider is always a2hosting 🙂
Juanfra Aldasoro January 11, 2018 at 9:58 pmThanks for the follow-up.
And what plan are you currently on? What are the hosting plan specs?
Best,
Juan.Juanfra Aldasoro January 11, 2018 at 10:02 pmAre you able to get the error log file to see what could be happening when activating any theme?
Best,
Juan.Juanfra Aldasoro January 15, 2018 at 2:42 pmHello,
Thanks for the follow-up.
I’ve tried activating even the default themes for WordPress and they weren’t working, that’s why I am asking for your hosting plan. This theme has been uploaded and used more than 1200+ times and never produced any server related problem.
Refunds are handled via ThemeForest, you can find the form on this page: https://themeforest.net/refund_requests/new
Best,
Juan.
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