Can't access Framework update

This support request was posted in General Support by juliebalto

Request ID #33402 In Progress
  • juliebalto August 31, 2017 at 3:10 pm

    We can’t update the Framework. The license is shown as “expired” and not activated on the website.

    We purchased extended support through Envato recently. Please assist asap.

    Thank you.

    Juanfra Aldasoro August 31, 2017 at 4:48 pm

    Hi,

    Thanks for writing. I hope you are doing well.

    You can download the latest version of the theme with the most recent framework update by going to your account dashboard: https://nicethemes.com/dashboard/

    Once you have that zip, you can upload the files via FTP in order to have the latest version of the framework.

    Best,
    Juan

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