[atamizio]

Hi, I was trying to update the theme but couldn’t. this is the error message i got. Please help me with this.

Downloading update from https://nicethemes.com/edd-sl/package_download……

Unpacking the update…

Could not extract file from archive. smart/./

[Juanfra Aldasoro]

Hi,

Thanks for writing. I hope you are doing well.

Have you checked your file permissions? Would you please share your website access details with me (in a private reply) so I can take a look?

Thank you,
Juan.

[atamizio]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thanks for the follow-up, and thanks for sharing your access details with me.

Would you please also share your FTP details so I can take a look at your file and directories permissions?

Thanks,
Juan.

[Juanfra Aldasoro]

Hi,

Thanks for your patience.

Would you please try to update the theme again? It should be working now.

Best,
Juan.

[atamizio]

Hi,

It worked now. Thanks a lot.

Ali

[Juanfra Aldasoro]

Hi Ali,

Thanks for your patience.

Have a nice day,
Juan.