Custom Logo

This support request was posted in BBQ by vlammans

Request ID #1638 In Progress
  • Dear Nicethemes.

    I try to upload my own logo. While the uploading works (the logo now resides in my media library) the website still shows the BBQ. logo.

    What am I doing wrong?

    Thanks in advance

    Juanfra Aldasoro

    Hello there,

    Thanks for writing.

    Once you upload your logo in the theme options > over the Custom logo option, you have to click the button “Insert into post”. Then Save the options and everything should work correctly.

    Best,
    Juan.

    That is the problem.
    I click the upload button, and a popup appears. I select my logo from my gallery. I click “insert into post”, save my changes, get a confirmation that they are indeed saved. When I turn back to my site, the logo doesn’t appear, and the BBQ logo is still there.
    I have the strange feeling I’m forgetting something. Are there sizes or specific filetypes I need to keep to?

    Thanks

    Juanfra Aldasoro

    That’s really strange, would you please send me your site url and access details to support@nicethemes.com?

    Thank you,
    Juan.

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

Login to your Account

Welcome back! Please log in to your account by filling the fields below:

Forgot?

Not a member? Create a free account.

Create a Free Account

You're 27 seconds away from some awesome WordPress free stuff, benefits and more. Create a free account and have access to our free products, benefits and more!

Already have an account? Log in
Secure Server