[ahmadhajar]

Why when I try to import the demo always failed?

[Juanfra Aldasoro]

Hi,

Thank you for writing. I hope you are doing well.

If you see the System Status, do you see that there are elements in red? You can learn how to check the system status here: https://nicethemes.com/article/system-status/

Best,
Juan.

[ahmadhajar]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thank you for the follow-up. Everything seems alright and the demo should be importing. Perhaps you had an internet connection micro-cut while importing and the process ended abruptly.

Would you please share your log in details with me in a private reply so I can take a look and try it out? (I’m trying to log in with the ones you’ve sent when creating the ticket but they are incorrect).

Thank you for your patience.

Best,
Juan

[ahmadhajar]

This reply has been marked as private.

[Juanfra Aldasoro]

Thank you for sharing your access details with me. We’ll be taking a look at it and coming back with an answer ASAP.

Thanks for your patience.

Best,
Juan.

[Juanfra Aldasoro]

Hi,

Thank you for your patience.

After a few attempts, the demo was installed correctly. You can see it live on your site now.

However, we will continue investigating this issue. Your server was responding with a 500 response when trying to import some contents, so If you please can send us the error_log so we can check what could be going wrong it will be highly appreciated.

Have a nice day,
Juan.

[ahmadhajar]

Thanks.

for error_log, sorry I can’t found it.

[Juanfra Aldasoro]

Thanks for the follow-up.

Ok then. Thanks and enjoy your site 🙂

Best,
Juan.