Theme download problem

This support request was posted in BBQ by dddkth

Request ID #37423 In Progress

dddkth July 2, 2018 at 11:41 pm
Need a working zip file so I can install my theme, no errors please. Only when I download from themeforest themes does this happen then of course they want to charge you 50.00 to install it for you. Hmmmmm

Juanfra Aldasoro July 5, 2018 at 7:40 pm
Hi,
Thank you for writing. I hope you are doing well.
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Best,
Juan.

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