[mmcqueen101]

I am still on v1.1.1 and have attempted to update to 2.0.1. I receive a message “updated failed – unauthorized”

[Juanfra Aldasoro]

Hi,

Thank you for writing. I hope you are doing well.

I couldn’t log in to your site with the access details you’ve shared with us. Would you please share your access details with me in a private reply so I can take a look?

We have created an article explaining the different ways to update a theme: https://nicethemes.com/article/updating-theme/

Best,
Juan.

[Juanfra Aldasoro]

Hi Mark,

Thanks for sharing your site access details with me.

The problem here is that the license you are using is already active on another website. You can go and manage your license and the sites in which is supposed to work by going to the “My Orders” section in your NiceThemes account: https://nicethemes.com/dashboard/orders/

Then click on “View Licenses”, and then “Manage Sites”.

Another option would be going to the site where you have registered the license and deactivate it there.

Best,
Juan.

[mmcqueen101]

Issue resolved. Thanks.

[Juanfra Aldasoro]

Hi Mark,

Thanks for the follow-up.

Have a nice day,
Juan.