Hi,
We bought the theme but it does not appear to be compatible with Intercom or the Intercom WP plug-in. It does work on 2 other themes we have but we REALLY wanted to use Smart. This makes us sad.Thoughts? Thanks.
mJuanfra Aldasoro July 20, 2017 at 1:29 pmHi Mari,
Thanks for writing. I hope you are doing well.
Do you have any other plugins installed?
Would you please send us your site access details in a private reply so we can see what the compatibility issue might be caused by?
Thanks,
JuanJuanfra Aldasoro July 20, 2017 at 8:13 pmHi Mari,
Thanks for the follow-up and for sharing your site access details with me.
We’ll be taking a look at it and come back as soon as we have an answer.
Best,
Juan.Juanfra Aldasoro July 20, 2017 at 9:29 pmHi Mari,
Thank you for your patience.
We’ve been investigating the issue and it seems that Intercom use websockets (it’s a technology they use to develop their chat system, you don’t need to know what this means) to work, and that was causing a conflict with the library in charge of managing the website load in our theme (we use Pace, to be specific).
We’ve found a solution and we have created a patch for this issue. We’ve pasted the code in your Theme Options Panel, on the Custom Code > Custom Javascript input.
In case you need to see the code, you can find it here: https://gist.github.com/juanfra/8c9752f2a0e3d27c52924629c5510b4b
Thanks,
Juan.
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