Website crashed on all iPhones and Safari
This support request was posted in Smart by rebwei
- rebwei January 8, 2019 at 11:38 am
Hi Guys,
i just recognized that my website is crashed on all iPhones and Safari (beginning second third). On all other devices/browser it works. What could i do? I think it s a bug in your theme?!
I need quickly help because it should be launched on thursday.
Thank you
Rebeccarebwei January 8, 2019 at 12:07 pmHi again,
the .vc_inner {display: flex} of your theme is the problem. If i set it to display: grid, it works.
Wdyt
Thnx
RebeccaJuanfra Aldasoro January 8, 2019 at 1:29 pmHi,
Thank you for writing. I hope you’re doing well.
What version of the theme are you running? I see your site ask for a username and password to have access (event to view it), can you give me those?
Best,
Juan.Juanfra Aldasoro January 10, 2019 at 1:16 pmHi,
Would you please try adding the following CSS?
@media all and (max-width: 767px) { .nice_row-inner, .vc_inner, .row-inner { display: block; } .background-inner:empty { display: initial !important; } }
Best,
Juan.Juanfra Aldasoro January 10, 2019 at 3:53 pmHi Rebecca,
The technologies used to build the web are constantly evolving. That includes technologies such as CSS, HTML, and different other programming languages (Plus, in WordPress we have seen major updates with the block editor). When it comes to browsers, they’re constantly changing the elements they support and sometimes, as a result, something that was working fine start having some problems.
We are investigating the issue, in the meantime, I’d highly appreciate if you can confirm that the code we shared solved your issue.
With regards to adding a favicon, you can use a plugin like this one: https://wordpress.org/plugins/custom-favicon/
Regarding the menu items, you should tick the “Open link in a new tab” option when adding a new menu item.
Best,
Juan.
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