iPhone users can't scroll

This support request was posted in Smart by ninanevski

Request ID #40029 In Progress

ninanevski March 3, 2020 at 8:21 am
Hi, my web pages won’t scroll on iOS devices. It stops them from scrolling randomly and then lets users scroll for a bit and gets stuck again and again. My bounce rate is so high because of this!!
Juanfra Aldasoro March 3, 2020 at 8:41 am
Hi,
Thank you for reaching out to us. I hope you’re doing well.
Can you please try adding the following CSS:
```
body.horizontal-navigation:not(.boxed-layout):not(.chrome) #wrapper {
    position: initial;
}
```
Best,
Juan.
ninanevski March 3, 2020 at 6:31 pm
Thank you so much for your prompt reply! I added this to the css file in my child theme and didn’t see any changes with the scrolling. The issue persists.

ninanevski March 5, 2020 at 5:06 pm
Any other suggestions? Please :'(
Juanfra Aldasoro March 10, 2020 at 10:53 am
Hi Nina,
Thank you for the follow-up.
Would you please add the following custom CSS:
```
@media all and (max-width: 767px) {
    .nice_row-inner, .vc_inner, .row-inner {
        display: block;
    }
    .background-inner:empty {
        display: initial !important;
    }
}
```
Best,
Juan
ninanevski March 24, 2020 at 11:06 pm
Thank you so much. I tried this code as well and it isn’t working either. Any other suggestions? iPhone users are still not able to scroll, until the page loads more.
See this page: https://www.worshippianotutorials.com/piano1/

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.