Theme Error

This support request was posted in Smart by Cymruambyth2020

Request ID #40482 In Progress
  • Cymruambyth2020 October 28, 2020 at 6:59 pm

    The theme has errors at import:

    If I try to just install a theme it goes in a loop (screenshot captured).

    If I try to install all plugins from the install option that I have in the theme: Something went wrong with the plugin API.

    If I try to manually intall and activate plugins (special at WPBakery) it crashes. (screenshot captured).

    Unfortunately I don’t see where I could show you the screenshots.

    Please help.

    Juanfra Aldasoro October 29, 2020 at 9:55 am

    Hi,

    Thank you for reaching out to us. I’m sorry to hear that.

    Can you please share the screenshot with me? Or share the text of the error?

    Best,
    Juan.

    Cymruambyth2020 November 1, 2020 at 5:26 pm

    Sure!

    This one happends when I try to install all the plugins:

    error at installing plugins

    This one happends if I try to manually intall and activate plugins (special at WPBakery) it crashes. (screenshot captured).
    error 1

    And this is the loop that I get when trying to install themes:

    loop at installing theme

    Juanfra Aldasoro November 2, 2020 at 11:40 am

    Hi,

    Thank you for the follow-up and the screenshots.

    Would you please share the versions of the theme and plugins with me?

    Best,
    Juan.

    Cymruambyth2020 November 2, 2020 at 8:47 pm

    The version is: Version: 1.1

    I only managed to activate this plugins without an error:

    YITH WooCommerce Order Tracking
    Version 1.2.18 by YITH

    YITH WooCommerce Wishlist
    Version 3.0.15 by YITH

    At the rest of the plugins it says: Something went wrong with the plugin API.

    Juanfra Aldasoro November 4, 2020 at 9:21 am

    Hi,

    Thank you so much for the information.

    By any chance, do you have external requests blocked in your server? Is that something you can check with your hosting provider?

    With regards to the error with WPVisual composer, we’re reviewing it to see what can be the cause of the issue.

    Best,
    Juan.

    Cymruambyth2020 November 17, 2020 at 8:59 am

    Dear Juan, have you found an error on your side yet? if there is not an immediate! solution then we would like a reclamation and the money back. Best regards.

    Juanfra Aldasoro November 18, 2020 at 10:59 am

    Hello,

    Thanks for the follow-up. It seems that the problem is with your server not allowing external connections, hence, it can’t connect to the external server where the demo files are consumed from.

    If you wish to have a refund, you can fill in this form: http://themeforest.net/refund_requests/new – Please take into consideration, that you will no longer get access to support / updates.

    Best,
    Juan.

    Cymruambyth2020 November 28, 2020 at 3:07 pm

    I put a ticket to the server and they said it’s not blocked . Are you sure it’s not a problem from the template ?

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