Updating theme issue

This support request was posted in Flatbase by kyled157

Request ID #5582 In Progress

kyled157 April 16, 2015 at 3:16 pm
I can not get the latest version of Flatbase to upload. It keeps telling me I have the theme uploaded and it just keeps failing. Do you know why this could be happening?

Juanfra Aldasoro April 16, 2015 at 3:50 pm
Hello,
Thanks for writing.
What tool are you using to upload the theme?
What version do you currently have in your site?
Best,
Juan.

kyled157 April 16, 2015 at 3:54 pm
Version 1.0.1
I just downloaded the theme from themeforest and tried to upload it through WordPress

Juanfra Aldasoro April 16, 2015 at 4:09 pm
Thanks for your prompt response.
Ok, and what version of WordPress are you running.
Have you tried uploading your files through FTP? It all points like it is a WordPress problem.
Best,
Juan

kyled157 April 16, 2015 at 5:38 pm
I am using 4.1.1 version of WordPress

Juanfra Aldasoro April 16, 2015 at 5:59 pm
Hi There,
Thanks for your prompt response.
Have you tried uploading the files via FTP?
Best,
Juan.

kyled157 April 16, 2015 at 6:02 pm
Not yet, will that remove any of the custom changes I have made to the theme?

Juanfra Aldasoro April 16, 2015 at 7:35 pm
Yes, if you update through the WordPress updater they will be removed as well.
What changes have you made?
Best,
Juan.

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