Can't download purchased themes

This support request was posted in Paeon by hadi060

Request ID #42202 In Progress
  • hadi060 July 14, 2023 at 5:26 pm

    Hello,
    I tried to download a purchased a theme from my account page in your website, but I can’t, because your website displays an error page. Can you help me please? I just need to download a recent copy of Paeon theme that I used many years ago in a website and I need to update it.
    Thank you.

    Juanfra Aldasoro July 17, 2023 at 7:55 am

    Hi,

    Thank you for reaching out. I hope you’re doing well.

    If you go to your dashboard, you should be able to download all your purchases: https://nicethemes.com/dashboard/

    What type of error are you getting? We double-checked and the dashboard is working without any error.

    Best,
    J

    hadi060 July 17, 2023 at 9:32 am

    Hi,
    I’m getting “Bad Gateway” error, I just tried and still facing the same issue:

    Juanfra Aldasoro July 17, 2023 at 9:37 am

    Hi,

    Thanks for the follow-up.

    On which page are you getting that error?

    Best,
    J

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