Contact form is not working

This support request was posted in BBQ by basdekok

Request ID #377 Resolved
  • Hi,

    I’m now working on the BBQ theme and I noticed that the contact form is not working? I receive the message “THERE HAS BEEN AN ERROR, PLEASE TRY AGAIN”

    Any idea how to solve this?

    Thanks, Bas

    Juanfra Aldasoro

    Hello Bas,

    Thanks for writing. I’ve seen this is happening. Do you know if your server has SMTP?

    For this template to work ok you need the following:

    A) Settings SMTP and smtp_port need to be set in your php.ini
    B) Also, either set the sendmail_from setting in php.ini, or pass it as an additional header.

    These are server configuration issues, so maybe you can check this by contacting your hosting support.

    Thank you,
    Juan.

    Thanks for the quick reply! I used the WP SMTP plugin, and it works! 🙂

    Juanfra Aldasoro

    You’re welcome. I’m happy to hear that 🙂

    Have a great day,
    Juan.

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