Embed Self Hosted Video Black Screen on Chrome

This support request was posted in Flatbase by philipng

Request ID #7286 In Progress
  • philipng August 8, 2016 at 10:06 am

    Hi,

    I have embed an mp4 video in an Article, but after publishing the video player shows a black screen on Chrome, the audio is playing fine though. I was wondering if this is related to the theme or if there is anyway to troubleshoot it.

    Tested on Safari and it can play the video without problems.

    I am testing on Mac OSX.

    Thanks in advance,
    Philip

    Juanfra Aldasoro August 8, 2016 at 9:56 pm

    Hi Philip,

    Thank you for writing. I hope you are doing well.

    Is there any chance I can have access to your site so I can take a look?

    Best,
    Juan.

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