[khowash]

Hallo, sorry ,, i like your theme but i have already tried to install it, it does not work, specially install demo, i have contacted you and i do instructions, even i changed hosting service, keep it not working, this may be because i am less Experts in wordpress, and I did not know beforehand that in nicetheme no refunds, so I hold on envantos / themforest about the refund, sorry, I ask for refund, or replaced with your other theme, please grant my request, thanks

[khowash]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thanks for writing. And thank you for your patience.

Would you please send me your ThemeForest username so we can re-check the refund request? We usually check them first come, first served.

Thanks,
Juan.

[khowash]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thanks for the follow-up.

We don’t have any refund request from you. Refund requests are handled via Envato and each case is analyzed given the refund policies that can be found over here: https://themeforest.net/page/customer_refund_policy

Refund are handled and requested on the following page, where previously you can find a detailed article explaining the different reasons to ask refunds: https://help.market.envato.com/hc/en-us/articles/202821460

Best,
Juan.

[khowash]

I have requested a refund in my themeforest account, please check it out, and again I apologize

[Juanfra Aldasoro]

Thanks, we’ll be reviewing your request.