Purchased extended support but can’t access update
This support request was posted in Paeon by juliebalto
- juliebalto November 17, 2017 at 6:20 pm
We purchased extended support through Envato on August 17 but can’t access the Paeon or Nice Themes updates. It states that the license has expired. Please update your system and provide us with access to the updates. The invoice info is below:
Thank you
Juanfra Aldasoro November 17, 2017 at 8:47 pmHello,
Thank you for writing. I hope you are doing well.
We have records of your purchase made on August 25, 2015. Today is 17th of November of 2017.
You can download the files directly from Themeforest, where you have made the purchase, by going to your “Downloads” section.
Support is not related to the license. Support is handled by Themeforest. These are the terms of support: https://themeforest.net/page/item_support_policy
Best,
Juan.Juanfra Aldasoro November 18, 2017 at 1:37 pmThank you for the follow-up.
Great, please let us know how it goes.
Best,
Juan.
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