Scroll bug in your theme

This support request was posted in Smart by rebwei

Request ID #41452 In Progress
  • Hi guys,

    I have a problem with two websites. The scrolling isn’t working and i think there is no coincidence that I am using your theme for both sites and having the same problem. the login data works for both sides.

    https://kraut-und-blüten.de

    Elke Horner

    Also, i couldn’t add the purchase code for the elkehorner website (it says that’s already in use) but i know, that i bought the theme for that site and that this site must use it. Not another.
    NiceThemes_
    Rebecca Weidekamp
    Smart — Responsive Multi-Purpose WordPress Theme
    https://themeforest.net/item/smart-responsive-multipurpose-wordpress-theme/17333318 17333318
    0b042024-54c0-4e27-b858-bcda8da16a89
    2017-06-28 20:04:23 UTC

    Hi,

    Thank you for reaching out to us. I hope you’re doing well.

    Is that happening in any browser in particular?

    Can you please try to include the following custom CSS:

    @media all and (max-width: 767px) {
        .nice_row-inner, .vc_inner, .row-inner {
            display: block;
        }
        .background-inner:empty {
            display: initial !important;
        }
    }
    

    Best,
    Juan.

    This reply has been marked as private.

    Thanks for the follow-up and sorry for the delayed response.

    How are you adding that snippet?

    Best,
    Juan.

    This reply has been marked as private.
    Juanfra Aldasoro

    Hi Rebecca,

    Thanks for your response. I’ve just visited your site on Chrome, Edge, and Firefox and the scrolling was working well there.

    What OS are you on? Is this happening on mobile or desktop?

    Best,
    Juan.

    This reply has been marked as private.
    Juanfra Aldasoro

    Hi,

    Thank you for the follow-up.

    Are you using any other plugins on both sites that you mention?

    Best,
    Juan.

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