[PaniGrafik]

Hi,

I found same topic but couldn’t post in the thread.
I’m pretty sure everything is up to date but scroll only on Chrome suddenly stop working…

Could You please be NICE and help me 😀

[Juanfra Aldasoro]

Hi,

Thanks for writing. I hope you are doing well.

The latest update resolves that issue. The changes were done on the stylesheet, so it is quite likely that you still have the previous version of the CSS cached in your browser. Please first update to the theme latest version and then perform a hard refresh of your site when using chrome.

You can learn more about hard refresh here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/

Best,
Juan.

[PaniGrafik]

Hi,
Sorry for not answer

My version is:
“Theme Updates
You are running Smart 1.0.2.2
You have the latest version”

Tried to hard refresh and clean cache few times.
Still doesnt work

[Juanfra Aldasoro]

Hi,

Thanks for the follow-up.

You are not running the latest version, the latest is 1.2.0.4 and this issue has been resolved in 1.2.0.3 http://updates.nicethemes.com/themes/smart/changelog.txt

Would you please send me your site access details in a private reply so I can take a look?

Best,
Juan.

[PaniGrafik]

This reply has been marked as private.

[Juanfra Aldasoro]

Hello Agata,

Thanks for the follow-up.

Those access details are not working. Please check them again.

Thank you,
Juan.

[PaniGrafik]

This reply has been marked as private.

[PaniGrafik]

So….
What should I do?
Still not working….

[Juanfra Aldasoro]

Hello Agata,

Thanks for the follow-up.

I’ve updated the theme to the latest version and it is now working. Please make sure you hard reload your page when you view it. Learn how to hard reload a page here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/

Best,
Juan.

[PaniGrafik]

Sorry, but still not working.

Of course, I tried hard reload page but still… scroll not working on Google Chrome.

I’m really tired of this theme. Is there any chance to make a complaint?

I think I want my money back…

[Juanfra Aldasoro]

Hello Agata,

I hope you are doing well. Thank you for the follow-up.

I’ve just checked your website and the problem has been resolved. You can scroll if you clean up your browser cache, you just need to perform a hard reload.

What version of Chrome are you currently using?

Best,
Juan