Showing incompatible theme error message with WordPress 5.3.2

This support request was posted in Paeon by nhanceniagara

Request ID #40017 In Progress
  • Just purchased this theme, however it is showing incompatible theme error message with WordPress 5.3.2 when I am trying to install it by dragging and dropping the zipfile.

    Hi,

    Thank you for reaching out to us. I hope you’re doing well.

    That’s strange, would you please share the message you’re getting with us?

    Best,
    Juan.

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