Hi,

Thank you for writing. I hope you are doing well.

Would you please send me an URL of a page where this has happened so I can take a look?

Thank you,
Juan.

Hi,

Thanks for the follow-up.

Yes, you can upload them to an image hosting like Dropbox and send the link. We have responded to the ticket you mentioned and we’re looking into both problems.

The new update has to do only with a framework update because WooCommerce was giving a conflict with a library our themes use to handle the customizer.

You can find Smart changelog here: http://updates.nicethemes.com/themes/smart/changelog.txt or by going to “Support & Updates > Theme Changelog” in the “Changelog & System Status” box, in your website admin.

Best,
Juan.

Hi,

Thanks for the follow-up and sharing your images with us. We’ll be taking a look at this.

One question I’d like to ask you if is you are using any cache plugin, where maybe the old copy of the stylesheet was used when seeing the new version of the site?

Do you make changes directly on your production site or you have a development environment?

Thanks,
Juan.

Thank you for the information.

One last thing I’d like to ask you, if possible.

Would you please copy the page/post content of the page/post you are having trouble with into a text file and send it over so we can try it out in our development environment?

Thank you,
Juan.

Hi,

Thanks for the follow-up.

We’ll need the website access details in order to check the content of that pages. The ones you’ve shared when creating the topic aren’t working. You can send them in a private reply.

We’ve tried to reproduce the same layout in our development environment with 1.1 and there were no layout problems, that’s why we insisted that there must be a cache or minification plugin that may be using the previous styles (1.0.3)

Thanks,
Juan.